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Customer Experience Remains a Key Differentiator Before, During and After Change Events

View a discussion of the benefits of implementing a people-first strategy for major change events, like M&As, online banking conversions and mass card reissues.

Takeaways:

  • Boost satisfaction through journey segmentation, white-glove outreach and expert inbound call support
  • Plan and implement a fully connected experience for customers and members
  • Manage back-office operations to maintain focus on core competencies and frontline service
  • Provide team members the level of support they need to boost morale and productivity
Complete the form to watch the webcast.