Customer Experience Remains a Key Differentiator Before, During and After Change Events

View a discussion of the benefits of implementing a people-first strategy for major change events, like M&As, online banking conversions and mass card reissues.

Takeaways:

• Boost satisfaction through journey segmentation, white-glove outreach and expert inbound call support
• Plan and implement a fully connected experience for customers and members
• Manage back-office operations to maintain focus on core competencies and frontline service
• Provide team members the level of support they need to boost morale and productivity