Ensure your digital channel is optimized to meet the needs of today's customer
The pandemic has consumers evaluating which service relationships provide value — and which do not. Here are some ways to meet their needs now and in the future:
- Prepare your digital channel for a decrease in branch traffic
- Serve customers in need
- Get future-ready
Download the checklist for more ways to prepare for the new normal.
*Strohm, Mitch, “Digital Banking Survey: 76% Of Americans Bank Via Mobile App—Here Are The Most And Least Valuable Features,” Forbes Advisor, February 24, 2021