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digital-customer-engagement-checklist-04


Ensure your digital channel is optimized to meet the needs of today's customer

The pandemic has consumers evaluating which service relationships provide value — and which do not. Here are some ways to meet their needs now and in the future:

  • Prepare your digital channel for a decrease in branch traffic
  • Serve customers in need
  • Get future-ready

Download the checklist for more ways to prepare for the new normal.

 

*Strohm, Mitch, “Digital Banking Survey: 76% Of Americans Bank Via Mobile App—Here Are The Most And Least Valuable Features,” Forbes Advisor, February 24, 2021